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Bissell Pet Hair Eraser Dual Cyclonic Upright Vacuum 3920 Review
Bissel Pet Hair Eraser Vacuum
Front View
Side View
Vacuum Information
Suction
Ease of Use
Durability
Filtration
User Ratings
Overall Rating

The Bissell Pet Hair Eraser Dual Cyclonic Upright Vacuum, model 3920, is the latest vacuum by Bissell targeting pet owners.  It’s a very powerful vacuum, and is also fairly cheap at a price of just under $140.  Unfortunately, with this vacuum you either love it or hate it – it’s one of the most polarizing vacuums that we have reviewed so far.

 

Product Specs:

  • Powerful 12 Amp motor (sadly we were not able to get either the CFM or Airwatt numbers from Bissell)
  • HEPA media filter (a post motor filter) that filters over 99.9% of dust, other debri (NOT washable)
  • Pre motor filter for dust/dirt that is washable
  • Bagless, dual cyclonic system
  • Seven different height adjustments (manual adjustments)
  • Good accessory tools
  • Bissell Pet Turbo Brush for removing pet hair
  • 14 foot hose
  • Long, 30 foot power cord
  • Weight: 22 pounds (fairly heavy)
  • 3 Year Limited Warranty

Suction:

As far as suction goes, the Bissell Pet Hair Eraser bagless vacuum is very strong….as long as you maintain it properly and keep it clean (see ‘Durability’ below).  While we were unable to obtain the official CFM and/or Airflow numbers for the vacuum from the manufacturer (which drives us crazy since these are the best numbers to judge suction power from), we do know that this vacuum creates a decent amount of suction.  In fact, even people who don’t like the vacuum often comment that it’s suction power is a positive, especially for pet hair.

Vacuuming up pet hair with the Bissell 3920 is actually very simple, especially with the tools that come standard with the vacuum.  The Pet Turbo brush works great on areas like your couch and/or chairs – just be sure to use it exactly as the manual describes.  If you use it like a ‘rake’ then it will pick up pet hair quite well.  Also, the Pet Contour tool does a decent job of getting hair from areas like stairs and other harder-to-reach places.

For suction, this one does a good job, which is the reason why those who like this vacuum like it.

Ease of Use:

Our ease of use rating on the Bissell Pet Hair Eraser 3920 is mixed.  We really like the tools that come standard (and love the fact that we don’t have to pay extra for them) and the hose length.  These make it very easy to pick up hair and to vacuum stairs and furniture.   However, the vacuum is pretty heavy – at 22 lbs it is one of the heavier vacuums on the market today, and doesn’t come with any swivel technology like the Dyson Ball or Miele twist.  Of course, at $140 I don’t know if you could expect that (although you do get that with the new Shark Upright Bagless Vacuum)

Durability:

Durability is where this vacuum suffers the most and is the reason why it’s not rated higher.  The warranty is a fairly standard warranty.  It last 3 years, but does not cover anything that would be determined as ‘routine’, i.e. belts breaking, bags, filters, and brushes being worn out are all not covered.  Also, be sure to maintain the vacuum properly.  Not only will this ensure that the warranty is valid, but it will also make it so the vacuum works with the same suction power longer.  This is especially important with the Pet Eraser vacuum by Bissell, as many people complain about the durability of the vacuum.

While a 3 year warranty is actually pretty good, what we don’t like is how many people have had to return the vacuum or have had the vacuum break before the warranty expires.  Most people don’t like to go a month or two without a vacuum, so they end up just buying a new one and not dealing with the warranty headache factor.

The Pet Hair Eraser 3920 has a few issues that you will want to be aware of:

  1. It has a tendency to clog easily if you don’t keep the filter clean and empty the bin frequently
  2. About 1/4 of the people who have purchased (and have left Bissell pet hair eraser reviews) give it a 1 star rating, and most of that is due to durability issues.

 

Filter:

The filtration on the Bissell Pet Hair bagless vacuums is about average.  The machine comes with two different filters – one is a pre-motor filter that protects the motor.  This filter is washable, and should be washed and dried every 2-3 months depending on vacuum usage.  The other filter is a HEPA media filter (not certified) that traps over 99.9% of dust mites and other allergens from the exhaust of the vacuum.

Overall, it’s an ok system.  I would prefer that they came with certified HEPA filters that were washable and didn’t have to be replaced though.  Replacing the filter costs between $8 – $15, depending on where you purchase them (it’s best to purchase in advance online from Amazon.com and just keep a few on hand).  This just adds cost to the machine, and is another reason we would recommend going with something like the Shark Upright instead.

Customer Reviews:

Bissell Pet Hair Eraser Vacuum Ratings from Amazon.com:

  • 3.3/5.0 stars (overall)
  • 175 5-star Ratings
  • 87 4-star Ratings
  • 36 3-star Ratings
  • 56 2-star Ratings
  • 129 1-star Ratings

As you can see, people are very polarized on this vacuum – much more so than any other vacuum we have reviewed/tested so far.

Our Bottom Line Bissell Pet Hair Eraser Dual Cyclonic Upright Vacuum Review:

We like the Bissell 3920 Eraser for it’s suction power and feel it’s a fairly easy vacuum to use.  We also really like the attachment tools that come with it, and the fact that there are two different tools specifically for pet hair.  However, it’s really hard for us to overcome the durability problems this vacuum has faced.  To many people have had issues with it, making it very hard for us to recommend purchasing it.

If you are someone who is willing to depend on the warranty, and who is willing to take good care of the vacuum, then this model might be for you.  It will do a great job on pet hair and is very powerful – again, just make sure to take good care of it, replace the filters when needed, and register the product properly so you know it will be covered by the warranty if something happens.

Bissell Pet Hair Eraser Dual-Cyclonic Upright Vacuum, 3920


2 Responses to Bissell Pet Hair Eraser Dual Cyclonic Upright Vacuum 3920 Review

  1. Renato Halyk says:

    Hey great site I really enjoyed the read thank you for posting such valuable info and keeping up with the latest vacuum cleaner trends.

  2. Paul Rally says:

    Hi, thank you for your post, it helped me a lot in figuring out that I didn’t want the Bissell pet hair eraser vacuum. I’ll be going with the Shark instead – thanks, I would have never heard of the Shark Navigator had it not been for this post!

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